How to File an Accident Claim With Farm Bureau Insurance

After a car accident, you may not know what to do or who to call. You might have a personal injury or property damage, and are wondering who is liable. As a policyholder with Farm Bureau Insurance in Kansas or Missouri, you have access to the company claims center for help 24 hours a day, seven days a week. Knowing how to file a claim with Farm Bureau Insurance after a crash is an important part of being a responsible insured driver.

Contact the Direct Loss Reporting Center

Insurers know how distressing a car accident can be, and Farm Bureau Insurance strives to make the claims process as simple as possible. They encourage policyholders to contact the company directly after a crash and typically provide a few different ways to file claims. Farm Bureau Insurance has three options available:

  1. File your claim online. Farm Bureau’s online claims center lets you access your policy information and report a claim from your mobile device.
  2. Call the 24-hour direct loss reporting center at 1-800-226-6383. A friendly and knowledgeable insurance representative will pick up your call and walk you through the process.
  3. Contact your insurance agent. If you have your own insurance agent, call him or her following an accident.

Any of these three options will achieve the same end and put you in contact with a Farm Bureau Insurance claims adjuster. If you choose to file your claim online, follow the directions and fill out the form in as much detail as possible. An insurance adjuster will contact you following your online submission for more details about your accident. If you speak with an adjuster via phone, he or she will explain the process directly.

During the filing process, you will need to answer several questions regarding your accident. Always gather as much information as possible at the scene of the crash to use later. This includes taking photos of the vehicles involved, the other driver’s license plate numbers, and any injuries. Write down the contact information of everyone on the scene, including the responding police officer and anyone who witnessed the crash. The more information you have about your accident, the smoother the claims process will be.

Farm Bureau Insurance Claims: Frequently Asked Questions

What will happen after I report my claim?

If your accident was only minimally damaging and didn’t involve liability issues, your Farm Bureau representative will immediately let you know how the company is going to handle the claim. If your claim is more complex, the claims adjuster will call you within one business day to answer your questions and tell you how to proceed.

You can view the status of your claim at any time on the Farm Bureau website using your username and password. Select your policy number and then click the “View Claim History” link. This will bring you to an overview of your active claims. The average claim closes within 10 days of a policyholder reporting the accident, but the time-frame on yours will vary depending on the type of losses you sustained and the number of parties involved.

What will the claims adjuster do?

During the claims process, the adjuster will review your policy coverage to discover what insurance benefits you have available. He or she will investigate your accident, speak with any witnesses and other parties involved, try to determine who was at fault for the crash, and assess the damages the accident caused. The adjuster might contact the police to review the official accident report.

Your claims adjuster will keep you informed throughout the process, answering any questions and explaining what will happen next. Visit the Farm Bureau Insurance FAQ page, or call the claim center if you have further questions about the claims process.