Q: What is a "Free Consultation"?
A: A “Free Consultation” means that we (Tom, Ryan, Spencer, or all of us) will sit down to discuss your case with you. This meeting can be on the phone, at our office, at your house, or wherever you feel most comfortable. We will gather information from you about the case and provide you with our analysis. In addition to analysis of the issues your case may involve (such as issues of liability, damages, legal hurdles, etc.), we can answer any questions you have and will likely have a number of questions for you. And it costs you nothing.
Q: If I call, with whom will I speak?
A: It’s likely that our receptionist will answer the phone and will direct you to Tom, Ryan or Spencer. However, if we are not available at that moment, you can leave a voicemail or a message with the receptionist and one of us will call you back within 24 hours (usually sooner).
Q: If I send an e-mail, who will read it and who will respond?
A: An e-mail sent to email@example.com will be read by either Spencer, Tom, or Ryan and NO ONE ELSE. We are very sensitive to the fact that often cases we handle involve private, personal, and confidential information. We take this very seriously.
Q: How long will it take to hear back?
A: Our goal is to respond to any e-mail or telephone call within 12 hours, but never more than 24 hours. We will work to set up the initial consultation at your earliest convenience and are willing to meet in the evenings or weekends if that is most convenient.
Q: Is the initial conversation confidential?
A: Simply put, yes. The information you provide us will be shared with no one.
Q: What information will be requested of me during the initial conversation?
A: We have a questionnaire for you to complete and will have a number of questions to ask which vary depending on the case and circumstances. Generally speaking, we want to hear your story: how have you or a loved one been hurt, what were the circumstances that lead to the injury or injuries, and the current status of those injuries.
Q: What happens after the initial conversation?
A: We will need to evaluate which parties are involved, whether liability exists, and what damages are involved. We may also need some additional follow up information. We will then discuss our conclusions with you so that we can make a decision about going forward together. How long this evaluation process takes will vary, but it is usually pretty quick and we are always available for questions during the process.
Q: If I'm a client, will I have to make an appointment to talk to you?
A: No. If you want to come into the office for a meeting we recommend an appointment for your convenience (to make sure we are in the in the office or not in a meeting), but we do not require an appointment. Additionally, you will have our e-mail addresses and our cell phone numbers making us available virtually anytime.
Q: How long will the process take?
A: This depends on many things including the parties involved, the type of case, and what you are wanting from the claim. We will try to give you an idea of how long the process could take during the initial consultation based upon the information you provide us.
Q: I've seen a lot of websites that seem like they might be able to handle my case. What is different about Fowler Pickert Eisenmenger Norfleet?
A: There are a lot of good attorneys in Kansas City serving both Kansans and Missourians. And if a type of case that we do not handle comes in our door, we are happy to recommend a quality and experienced attorney to handle that type of case. For the cases we do handle, we like to think we take a unique, personal approach to the case. We don’t take a lot of cases because we want to be able to provide our clients with the attention they deserve. We always work directly with our clients as opposed to having an associate or assistant as a go-between. Also, we have had extensive experience working as members of the defense bar, giving us a unique understanding and perspective of how defendants, defense attorneys, and insurance companies handle these claims.